FAQ

Please check Practical Information for the opening times.

The family rate is for 2 adults + 2 children (5 to 17 years old).

No, the Museum Card/ICOM Card are not valid.

Admission for children under the age of 5 is free, but they still require a ticket, which you can arrange online or at the ticket booth.

There is no separate rate for people over 65, you may choose our adult rate.

If you have a Stadspas with a green dot, you can visit Fabrique des Lumières for free upon presentation of your card. Tickets cannot be reserved online, but can be arranged at the ticket desk on-site.

Yes, press card holders benefit from free admission upon presentation of a valid press identity card. Please send a request for free admission to service@fabrique-lumieres.com.

Only your starting time (your time slot) is set. On average, a visit takes one hour.

For safety reasons, strollers are not permitted inside Fabrique des Lumières. We therefore advise you to bring a baby carrier instead.

Yes, a guarded cloakroom with lockers is available at Fabrique des Lumières. Suitcases are not permitted.

Pets are not permitted at Fabrique des Lumières - with the exception for assistance dogs.

Yes, of course! You will find the playlist of the exhibition From Vermeer to Van Gogh, Dutch Masters here and the playlist of the exhibition Mondriaan, An Abundance of Colour here.

Yes, you may take pictures and videos. Please note that flash photography is not permitted, as to not disturb other visitors.

We do not recommend a visit for children under 3 years old.

Fabrique des Lumières does not have a museum café. There are several lovely cafes and restaurants nearby.

Fabrique des Lumières is accessible for people with reduced mobility, with the exception of the tiered seating in the Hall (which will not affect your overall experience).

There is a disabled toilet available, as well as two wheelchairs - our staff members are at your disposal for assistance.

Upon presentation of a disabled parking card at the on-site gate keeper, a limited number of parking spaces are available directly at the Westergasbrug for a maximum of 3 hours (exept for during festivals). Disabled parking spaces are also available in the Q-park Westergasfabriek parking garage. You can reserve a parking space at Q-park in advance with a discount through this link. Fabrique des Lumières is approximately an 8-minute walk (600 meters) from the parking garage.

We have a total of 40 seats available in the main exhibition space, the Hall. A limited number of foldable chairs are available at the entrance.

Due to the light effects, the exhibitions may present risks for people with epilepsy and/ or people who suffer from vertigo.

Tickets are only valid on your selected date and time.
- However, you do have half an hour to arrive after your booked start time (this does not apply to the last start time of an exhibition).
- It is also possible to change the start time according to the availability, by clicking here. Please note! It is only possible to change the ticket(s) before your booked day and time.

You can modify the date and/or start time of your ticket(s) at any time before your visit by clicking here. It is only possible to change your tickets if a different date and time slot is available.

Depending on availability, tickets can also be purchased on-site at our ticket booth.

You can print out your ticket, but you don’t have to. You can also present your ticket on a mobile device at the museum entrance.

Tickets are non-refundable. It is possible to change the day of your visit and your start time to another available time, by clicking here.

Did you buy a NS combi ticket before May 31 2024? Follow these 7 steps to reserve your tickets with time slot for the Dutch Masters exhibition. 

1. Go to www.tickets.fabrique-lumieres.com/en/tickets.
    
2. First select one ticket under 'Choose your ticket type'. Then click on 'I have a discount code' at the bottom of the same page. Enter the NS code that you received in the confirmation email. You can enter one code at a time, so repeat this process for each ticket.
   Please note: Do you have a ticket for children with a barcode that starts with NS24J? Then select the rate 'Youth 5 to 17 years' in the reservation system. If you have a barcode that starts with NS24V, then select 'Adult'.
    
3. Select the desired date and time slot for your visit and click on 'Next step'.
    
4. Then enter your personal details and your email address and click on 'Next step'.
    
5. Complete your reservation, you will receive the entrance ticket by email. Repeat this process if you have ordered multiple tickets.
    
6. Redeem your purchased train tickets on the self-service page and choose the date on which you have reserved your visit.
    
7. Bring your train tickets and entrance ticket(s) to Fabrique des Lumières on the day of your visit. You can also load the train tickets into the NS app.
   
    

Did you buy a NS combi ticket after 1 July 2024? 

You do not need to reserve a time slot at Fabrique des Lumieres. The ticket is valid until 31-12-2024 and can be scanned once on a date and time of your choice. Bring your printed train tickets and entrance ticket(s) to Fabrique des Lumières on the day of your visit.